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Frequently Asked Questions

Products

1: What finish does Ted Helen use on their furniture?

After extensive research and numerous trials, Ted Helen has discovered a finish that not only excels in durability and aesthetic appeal but is also entirely organic and free of toxins!  Odie’s universal finish and polish contains NO toxic chemicals, solvents, catalysts, VOC’s, or allergens.  Gloves and masks are not required when we apply, in fact it smells like a day at the spa.  

I’m delighted to offer a product that ensures both safety and effectiveness for finishing your lovely table. As a mother of three, I prioritize safety and durability above everything else. I understand the concern about wooden furniture’s resilience, especially around children. While it’s challenging to completely avoid scratches on wood, I’ve selected a finish that simplifies quick touch-ups. Odie’s oil comes with convenient, budget-friendly repair kits. The synergy of our modular table design and Odie’s user-friendly repair finish offers peace of mind to our customers.

Right from Odie’s website:

Durability “Odie’s uses the finest oils & waxes that evolved in nature to protect plants from the constant bombardment of the elements. It bonds molecularly within the surface instead of sitting on top like traditional finishes, meaning no peeling, flaking, delaminating, chipping or unsightly scratches & cracks. “

Value “Odie’s Oil contains absolutely no solvents, so nothing will evaporate during the drying process. What is applied to the medium will stay in the medium, meaning a little Odie’s goes a long way – just buff a small amount into the surface, wait a bit, and buff off.”

Safety “Odie’s Oil contains absolutely no toxic chemicals, solvents, catalysts, VOC’s, allergens, or hardeners. Finishing that is safe for the whole family – gloves and masks are not needed, and it smells like a day at the spa.”

Beauty “With the Odie’s Oil system of all natural finishing, there is no one way to do things! There are no sanding restrictions, and multiple ways to achieve the finishing effect desired – be creative and free yourself! Our all natural formula of rich oils & waxes brings out the natural beauty, depth, and clarity of your wood surfaces. “

Versatility “Odie’s molecular bonding formula cross links and bonds, mimicking every surface it’s applied to. It’s not just for wood! A truly universal finish that works to protect and beautify interior and exterior surfaces including metal, leather, plastic, vinyl, concrete, epoxy, marble and more.”

Watch the amazing videos of how well this finish protects your wood table on the products YouTube channel, click HERE.

 

2: What do I clean my furniture with?

Use only water for cleaning. Avoid cleaners containing chemicals, as these can gradually deteriorate the Odie’s Universal Finish on your table. 

3: Do I need to use coasters?

Odie’s Universal Finish and Polish is designed to be water-resistant, making coasters optional for brief use. However, for prolonged exposure, such as on desks or coffee tables where cups may rest for extended periods, we strongly advise using coasters to ensure the best care for your surfaces.

4: What sizes do you offer?

Customers can choose between two width options, either 36” or 42”, and infinite depth options starting at 12” and extending to any depth by the foot to customize the perfect size.

5: What width should I purchase?

All of the Ted Helen sections combine together as long as they are the same width. In order to utilize the sections in several ways order the same width for all items to ensure they combine as needed.

The 42” is a nice width as it allows for food down the center of the dining table and great for a corner desk. The 36” is very comfortable and a standard table width and 30″ is great for those with less space.

6: What depth should I purchase?

Consider the everyday use when determining the desired depth. For example, a family of 4 would the 4’ or 5’ table. We love our 5’ table because it seats 4 people really well without feeling too large but can easily fit in another two people if some are kids.

Unlike other brands, if customers need a smaller or larger table then utilize extra sections as a bench or console table and if there is a need to extend simply order another section.

7: What wood grain should I choose?

Ted Helen only offers hardwoods to ensure durability, and there are unique benefits to each.

White oak is a gorgeous neutral option. This would definitely be my choice if I had darker floors and I personally love the dominate grain patterns. White oak is by far the most durable choice. Ted Helen only offers White oak vs. oak because it will NOT yellow over time.

Cherry is a beautiful classic choice. Cherry offers richer color tones while still remaining somewhat neutral. Cherry is also very forgiving to scratches and dings as the richness of the colors tends to help camouflage imperfections. That being said with odie’s universal finish, scratches are fast and easy to repair!

Walnut has the richest tones and rarely clashes with any decor.  A wonderful feature about Ted Helen tables is we use Odie’s chemical free finish!  It is extremely durable and if any scratches due occur, the repair kit is affordable, easy to reapply, and requires no masks or gloves! 

Mahogany is also a hardwood and another level of rich! It is perfect for humid climates and any outdoor tables.  

 

8: Why should I purchase a Ted Helen over other brands?

I designed Ted Helen Furniture to adapt to small homes and large, there simply isn’t another brand who really has the end user in mind.  Many furniture lines either make something beautiful or they make something practical that appears pretty but has major flaws.  I spent three years and dozens of iterations to create a thoughtful furniture line.  The items are well crafted and only use premium grains to ensure the end product is remarkable and durable.  A Ted Helen item will have our innovative and proprietary system called the Ted Helen Connector. This connection enables Ted Helen tables to do the following:

    • Durability, Quality and Safety are a top priority!  Unlike other brands we use a finish, Odie’s universal finish, that is completely chemical free that is hand rubbed into each wood panel and has unmatched durability and beauty!
    • Create infinite table lengths by combining table sections tightly together in a way that has never been done. (see more about sizing in question 3) 
    • Ships in sections allowing our items to flat pack. 
    • Arriving in sections enables customers to easily move up stairs or anywhere!
    • Assembles without any bags of screws or dowels.  You simply need the provided Ted and Helen tool. 
    • The connection in the leg enables multi-use functionality.  For example, a coffee table can become a dining table by simply using the Ted and Helen tool to exchange short legs for long legs.
    • Create a shelf and wall desk system that can be transformed into a dining table. A shelf can be taken off the wall and then used as a table leaf, or a console table.
9: What is the Ted Helen Connector?

This connection is a patent pending technology found in every Ted Helen section and leg. The Ted Helen Connector squeezes items together unlike any other connection on the market without the need of any power tools, screws or dowels.

NO MORE CRUMB CATCHER SEAMS! The Ted Helen Connector pulls sections together so tightly that the seams are minimal, helping prevent any food or liquids getting caught.

The connection enables easy attachment of legs. The Ted Helen Connector keeps the leg stationary while twisting inside the wood to squeeze the entire leg to the bottom of the table. This enables any style of leg, not just a round leg, to easily twist onto the bottom of furniture and creates a tight connection. The tighter a leg sits to the bottom of furniture, the more stable it will be.

The combination of the Ted Helen Connector in the table top and the table leg eliminates the need for a table skirt. Without a skirt a table does not require a designated beginning or end. It also creates more leg room, and a great minimalist design.

Returns

1: Does Ted Helen Allow Returns and what is the refund amount?

Absolutely! Our customers can return their product within 30 days of receipt, provided it’s in the original packaging. Upon receipt, Ted Helen will inspect the item for any damage. If it’s in its original state, customers are eligible for a 90% refund, as we retain 10% for shipping and administrative expenses. In case of any damage, Ted Helen will evaluate and adjust the refund accordingly. The good news is, with our modular tables, damage is usually limited to a specific part, not the entire product. Thanks to our durable finish, repairs are often simple, so customers can expect to receive up to the full 90% refund in most cases.

2: What do I do if my order was damaged during shipping?

If there were any issues caused by the initial shipping please contact us within 48 hours of receiving your item. You can reach us at 435-315-2015 or kathren@tedhelen.com

Shipping and Orders

1: Can I track my order?

Yes, customers will receive an email stating their order has been shipped with a FedEx or UPS tracking number. Please contact us if you do not receive such a notification. We can be reached at 435-315-2015 or kathren@tedhelen.com.

2: How does Ted Helen deliver my furniture?

Each section is carefully packaged to ensure a safe arrival. Customers will receive the same number of boxes as table depth. For example, if a customer orders a 5’ table the customer will receive 5 manageable boxes.

3: Do you charge tax on shipping?

It is free shipping so NO. 

4: Can I ship to a P.O. Box?

No, it must be a home or business address.

5: Can I ship outside of the United states?

For customers outside of the United States please order from our Etsy store, tedhelentables.etsy.com.  Please anticipate higher shipping rates due to international rates.

Payments and Cards

1: What payment methods are available?

We accept all major credit or debit cards and we offer payment plans through affirm!  

2: Do you offer payment plans?

Yes, we have partnered with affirm and afterpay.

3: Can the item be gift wrapped?

Not at this time.

Stores and Hours

1: Where can I buy Ted Helen Furniture?

If you are local to Utah, I would love to schedule a time to visit my wood shop.  Call me at 435-315-2015.  If you are not local we are an online only retailer, however I would be happy to schedule a video visit at any time!

2: When can I speak to a representative?

Over the phone: Monday-Friday 9:30 am to 6:30 pm MST at 435-315-2015

Text Message: Monday-Saturday Anytime although there may be delays in response after 6:30 PM MST 435-315-2015

Email: Any time kathren@tedhelen.com

Return Policy

Absolutely! Our customers can return their product within 30 days of receipt, provided it’s in the original packaging. Upon receipt, Ted Helen will inspect the item for any damage. If it’s in its original state, customers are eligible for a 90% refund, as we retain 10% for shipping and administrative expenses. In case of any damage, Ted Helen will evaluate and adjust the refund accordingly. The good news is, with our modular tables, damage is usually limited to a specific part, not the entire product. Thanks to our durable finish, repairs are often simple, so customers can expect to receive up to the full 90% refund in most cases.

Privacy Policy

To understand what data we collect, how to protect and store that data, please see our privacy policy. Your data protection is of the utmost importance to us.